Category Archives: Student Articles

Nice UX: The Rubadub App

Congratulations to Digital Media student Michael Loader for his recent publication on Medium. This piece was written for the ‘Analysing Effective Experience’ Assessment as apart of User Experience at Macleay College, Melbourne.

A quick background

Rubadub Records is a Glasgow-based record store & label that opened its doors in 1992. To music enthusiasts, collectors and DJs, Rubadub is iconic — particularly in the spaces of electronic music.

The store is widely known for its ability to introduce quality & undiscovered techno, house, disco, reggae, hip-hop (and everything in between) to the wider community.

2
Credit: Wesley Gibbs

3
Resident Adviser — Rubadub: 25 years later feature

 

These days, the store’s output is easily reachable beyond Europe with its online store that sells both records & music equipment such as turntables, modular synths & drum machines.

This means people like me (I am a bit of a fan) who live 16,000 km away, can easily access the goods.

Earlier this year, Rubadub increased their digital presence with the help of the team at Green Hill Digital, by creating the Rubadub App.

 

The purpose

As Green Hill highlight in their case study, there was no point simply recreating the online store in app-form when the mobile-site was already perfectly functional.

The mobile application had to have its own purpose. It needed to be a space where music-heads can discover fresh releases in a organic and random way.

“We tried to recreate the shop experience where you get fed tunes you wouldn’t normally listen to.”

Rubadub’s co-owner Wilba Sandieson mentions over email.

The app is available on IOS & android.

Music for heads and feet

The apps intention is to deliver an experience that mirrors the way one would flick through vinyl, select a pile and then listen to those records in a physical brick & motor store.

While this is a ecommerce app in which one user-journey ends with a purchase , I personally feel the success of the app comes down to the listening, discovering and the overall ‘digging’ experience, rather than the quantity of sales.

So, let’s have a look…

5

Initially I (the user) am greeted with two clear options, Sign in or Sign up.

The apps ecommerce system was purposely integrated with the existing site meaning account holders of Rubadub.co.uk already have an account.

Additionally, this means all payments through the app go through the same system as the website. Meaning no further stock work on the backend for the Rubadub team!

Anyway, as a new user, I select Sign up.

I fill four form fills, tap the boxes, enter the information. Done.

Already in, no email confirmation needed ✓

6

‘Killer vinyl recommendations tailored and fed directly to you’.

 

Next appears a four slide series that introduces the app and its features.

  • Intro: Logo and clear copy that delivers the purpose of the app.
  • Listen: Recognisable ‘sound icon’ and copy informing me of the ‘swipe’ function as well as the exclusive value I should expect in the app (ie: staff favs).
  • Save: introduces ‘❤’ icon— a bookmark style feature that allows you put aside your favourites. This also feeds the algorithm data about your personal music tastes, allowing it to cater for you more accurately as time goes on.
  • Buy: Informing you of the store function and ability to purchase records for delivery.

A nice trustworthy and contrasting blue button then leads me to get started, LET’S GO.

7

Left: Music playing (great album) | Middle: Info pop-up | Right: Track pauses when cover-art is tapped

Interface

For me, the UI works nicely. The minimalistic layout keeps things simple and obvious. It roles with the model of a typical music player so things straight away feel familiar.

Additionally, the small use of colour provides the cover-art with the spotlight. The music playing is the most important factor here so this makes total sense.

The detailed description (INFO) is a nice touch that sits discretely as a pop-up that you can quickly exit back to the track (The 2 minute music previews are never interrupted).

8

Left: Saved Items | Middle: Items in shopping cart | Right: Sign Out page

 

The nav-bar sits nicely as the footer making it in thumbs-reach no matter what sized device you own 👍

Any call-to-action buttons relating to purchases are green — this makes the action you are taking very obvious throughout. The ‘listen again’ is a great addition as most people may not remember every saved record by name or visual alone.

If a record is out-of-stock, the user will be notified well before they can purchase, avoiding any frustration.

9.png

Killer recommendations

As for the actual discovering of music, it does well.

Shown in the image above, tapping the white arrows pans through the different tracks in a particular EP (in this case Krikor’s Pacific Alley In Dub).

Swiping left takes you to the next (random) record awaiting, while swiping right simply takes you back to the previous piece of music.

This allows you to effortlessly find new music, save it and then continue discovering all in one, uninterrupted flow.

Overall

The app has done an amazing job at expanding the Rubadub record searching experience beyond the walls of the Scottish shop.

While it clearly cannot replace the feeling of physically flicking through records, talking-music with staff or whatever moment of serendipity real-life throws at you, it certainly delivers as an awesome digital alternative.

I am personally excited to see where they take the application next with more features planned to be added.

I also look forward to what the future brings as other stores and businesses in the vinyl community embrace new technologies.

 

Michael_Loader
By Michael Loader
Diploma of Digital Media

Guest Lecture by Simon Blangiardo: Digital Strategist at Straight Out Digital

The Advertising & Digital Media students at Macleay College Melbourne were given another great opportunity to hear from someone who has started up their own agency – something that scares a lot of us.

Simon “SIMO/BALD EAGLE” Blangiardo is the Digital Strategist of Straight Out Digital.

Straight Out Digital describe themselves as a ‘kick-ass digital agency that believes design doesn’t need to be compromised when adding in digital strategy and goals.’

Simon told us all about how he got to where he is today; from early students days, to his first job being an Account Director, to now working in the digital world.

It was really cool to learn about how things work in the digital industry and how it’s important to stay on top of everything because of how fast technology and social media is moving.

He delved deep into the services Straight Out Digital offer, especially focusing on SEM (Search Engine Marketing) and SEO (Search Engine Optimisation).

The digital world seems like a pretty scary (but also extremely awesome) place to live in.

Definitely check out their awesome website to see what they’re all about and all the crazy stuff they get to do on a daily basis!

 

JasmineTambourasBW3

By Jasmine Tambouras
Bachelor of Advertising & Media

Guest Lecture by Ben Fettes: Co-Founder & Head of Strategy at The Lumery

The Advertising & Digital Media students at Macleay College Melbourne were lucky enough to be visited by Co-founder and Head of Strategy at The Lumery, Ben Fettes. The Lumery is a full-service customer experience agency that specialises in marketing and advertising technology. They make the connections between people, process, data and technology.

Ben spoke about how he started out creating his own agency and how The Lumery works. He mentioned that he first studied  Marketing & Advertising but left university early and took an extra 6 months gap until he landed a job at Clemenger BBDO Advertising Agency in Melbourne.

He and a friend often joked about starting up their own agency and working by their own rules. One night after a few too many drinks, they decided to turn their jokes into a reality. They knew everything was on the line, but they were willing to take that chance.

It took a bunch of sleepless work nights to get to where they are today – a year and a half later from their original idea at the beginning.

Ben gave us a sneak peek at what The Lumery can do for their clients. It was quite interesting to see all the website data that can actually be seen from the client end. It was also a little bit creepy to know that all that data is kept forever and that someone can see exactly what we are doing and what we are looking for.

It was interesting that they can also personalise sites for the consumer that is online at any given moment.

It was super cool to see what goes on behind the scenes and all the strategy that goes into it. Being able to find out all the different aspects of an agency really made us all excited to see what is in our own futures in regards to working in agency after graduation.

We’re all super thankful for this opportunity to witness first-hand the ins and outs of the advertising industry.

 

 

JasmineTambourasBW3

By Jasmine Tambouras
Bachelor of Advertising & Media

Positive Psychology workshop with Louise Tidmand

POS-ED-8

I previously studied at Macleay College and have come back after 3 years to finish my degree in Advertising. There are a lot of things that have changed but one of the things that I looked forward to was the subject on Positive Psychology.

It was a pleasant surprise to know that Macleay had introduced this new subject and I wasted no time in signing up for it. I had no clue about what it would entail, but from the title itself I knew that it would be a fundamental class that would shape me to be a better person and innovator.

And I wasn’t wrong.

Positive Psychology is defined as the scientific study of the strengths that enable individuals and communities to thrive. It is founded on the belief that people want to lead more meaningful and fulfilling lives.

Through our classes, we have been learning unconventional ways of thinking in order to reduce the stresses accumulated from everyday life and to open our minds and be more creative. In my opinion it is a revolutionary movement that tackles the alarming growth of anxiety, depression and lack of self-fulfilment in people.

Louise Tidmand generously volunteered her time to the students of Macleay College, specifically those who were studying Positive Psychology. She shared her insight and research on the idea of teaching life coping skills to students and adults. She described it as the process of learning how to deal with stress which greatly varies from how you react to it.

When Louise presented her findings on the growing rate of depression and anxiety in adults and teens it resonated within myself as I have experienced the severity of these mental illnesses through close encounters. She highlighted that the traditional ways of addressing these illnesses, which often focus on negatives, are not enough to build a resilient foundation in our society. She showcased the tools she had created to get someone into the positives on the scale of happiness. It was very inspiring to see that there are people who are taking action to make a better change in the world.

In her presentation, Louise engaged with the audience with fun clapping routines and asking us simple but thoughtful questions to promote altruism. For e.g. What can you do to make someone happy? And what can you say to make someone happy?

I am so grateful for the chance to gain new wisdoms from Louise. It is so motivating to see that the studies of positive psychology are spreading to affect the lives of the people around us in a life-changing way.

 

 

 

 

By Patricia Tamayo
Bachelor of Advertising & Media

Welcome To The World Of The Individual

Demographics Are Dead: Welcome To The World Of The Individual 

Since the mid 20th Century, consumer targeting meant broadcasting out to a specific group of people based on gender, age, and location. Yet in 2017, data collection is far more intricate, and those brackets that we use to define and group people are now far too broad. Is it time for communicators to stop generalising markets, and shift our focus to the individual?

People no longer define themselves within one set of beliefs in the way we did 30 years ago. We have evolved to accept every facet of our personalities, and have multiple defining characteristics beyond our ethnic background, location, religious beliefs or even age. The only way to successfully market to the people of the future, is to get to know them beyond basic demographics and look further into their personality type, habits, and opinions.

Only a few years ago, people began to grow extremely uncomfortable with the amount of data that platforms, such as a Facebook, had on them. Yet it seems more and more widely accepted now that we all carry a complex digital footprint, and in that footprint is everything any brand needs to know about us. Many successful brands follow people on their daily interactions with digital media – from the minute they wake up to the minute they go to sleep. Marketing to the individual based on their digital data is a guaranteed way to increase brand awareness, whether your audience likes it or not. This retargeting model and its breach on privacy is another conversation, but we need acknowledge that when it comes to brand awareness, this method of individual marketing is a stepping stone in getting to know your consumer.

You’re probably thinking that this method of individual consumer targeting can’t possibly work for every brand – and you’re right. Keep in mind that data is power. Not all brands need social media and retargeting to reach their consumer, but all brands do need that vital information on their audience. Think about it in terms of the friends you have on Facebook; you may have never met someone, but based on their daily Facebook activity clogging your newsfeed, you can probably tell exactly what, why, and when they’d buy. Yet from a marketing perspective, this person is probably defined as ’50-65, woman, Eastern Suburbs’.

Let’s get personal. Look beyond classic defining characteristics and get to know your consumer on a deeper level. Consumers are getting smarter, so if we can respect our consumer as an individual with distinctive opinions and beliefs, then we can build a trusting relationship between brand and audience. (Even if achieving that personal relationship means digging deep in data).

By Keira Scurry (Bachelor of Advertising and Media student)

What is this trickery called retargeting? Is it effective?

Remember when you were in the market for a fresh pair of kicks or a new top to impress that not so special someone on your recently memorable for all the wrong reasons tinder date? You jumped onto ASOS and when overwhelmed with the choices thought “Fuck it I’ll look later.”. No? Well, facebook sure seems to think you did. Next thing you know your sitting in class, at work, on the train and you stumble your way online only to see banner ads from ASOS for the exact category you were perusing. Creepy. But hey no harm no foul you shrug it off right? And that weekend you’re out shopping with friends and low and behold find that perfect pair of shoes, tie, whatever, no need to keep looking but that’s not what Facebook thinks…next thing you know all you see for the next few weeks are ads for shoes over and over again to the point of irrational anger. Or is it rational?

Screen Shot 2017-10-23 at 8.04.03 pm

This is just one example of how technology is influencing advertisement and is more commonly known as ‘Adtech’. The example above highlights one of the most notorious forms of Adtech called retargeting where it roughly works like this; a website uses cookie-based technology that uses javascript code to follow those who visit the page around the rest of the web. This is done so anonymously and is done so in a way that the ad will only target those who have visited the said website. The purpose of this, of course, is so that even though Bob didn’t make it all the way to the ‘check out’, maybe he got distracted or something came up, brands and websites can subtly remind Bob about the new ultra shiny garden hose reel and other similar categorical items and hey, maybe Bob will complete the purchase at a later time and think fondly about that website.

Screen Shot 2017-10-23 at 8.05.04 pm

But is this ethical? Is Bob only buying that hose reel because he kept seeing images of it everywhere he went and now only bought it based on one initial passing thought, turned action off of subliminal advertising? More and more consumers are becoming irritated and fed up with the constant feed of adverts in their lives opting for web browser extensions that block all ads and it even caused big companies like Apple to start building these types of ad blockers into their own web browsers which have then been used as part of a selling point of their products. Innovations in technology have brought about a lot of new and amazing streams in which the advertising industry can play with but is the industry just being lazy?

The term ‘brand engagement’ is thrown around a lot these days where big brands want consumers to ‘engage’ with them but tactics like retargeting has had the exact opposite effect where consumers are actively trying to disengage with brands and ads so they can have a moment of peace from the bombardment of products and services shoved down their eyeballs. If you rely heavily on retargeting your potential consumers for your products and or services are you even offering anything of worth? Perhaps its time to think more creatively and do something that has consumers wanting to engage with your website and or brand.

By Lachlan Burdis (Bachelor of Advertising and Media student)

Take a video… it will last longer!

They say a picture is worth a thousand words… well then what’s a video worth?

Last year I snapped a picture of a little girl I met in India called Angel. On paper, her story is all kinds of tough. After sleeping with someone outside her cast, Angel’s mum tried to drown her as a newborn. Although only three days old, Angel put up a fight and her little heart refused to stop beating. After her failed attempt to murder her newborn child, Angel’s mum gave Angel to a local rescue home and has never seen her since.

Whilst reading about my sweet Angel you feel for her, but its just text on a page, you will probably never think about her again. However, after seeing a picture of her sweet smile, you feel a deeper level of connection and more emotions are evoked as the story grows on you… a picture is worth a thousand words.

If a picture is worth a thousand words, what is a video worth? Videos are powerful and enable the viewer to transcend space and time. Whilst it brings me so much joy to gaze at Angel’s sweet face in her picture, I feel like I am back with her when I see a simple video of her. I have a video of Angel in her school uniform jumping up and down on her bed laughing and calling out to me, ‘Ukka Ukka,” which means big sister. The picture of Angel tells me a thousand words, of who she is, what she is like and who she will become; however, the video transports me back in time. Back to my Angel.

I can hear her voice and her laughter, I can see the excitement on her face and I can feel the love I felt for her right in that moment. The video is what I treasure. After months of not seeing Angel, her contagious laugh, which was once so loud in my ears slowly, softens, the memories of hours of jumping on the bed fade and hearing my name called over and over becomes a distant memory. Despite the time apart, it only takes one play of the video to make me feel like I am back with her. Maybe a video has the ability to make us feel those thousands of words in a picture.

Text can tell a powerful story, a picture is worth a thousand words but a video has the ability to transport us through time. Videos engage our minds like nothing else, they have the ability to unpack complex concepts quickly and evoke stronger emotions than any other medium. Videos have the ability to transport us through time and space and quench our mind’s thirst for information and interaction. Since video appeals to both sight and sound, it has the ability bring back our memories, beautiful memories of our journeys, memories like my Angel.

By Nina Gaukrodger (Bachelor of Digital Media student)